Regardless of the rules, common courtesy. Do you want to be seated behind someone with an umbrella up obstructing your view? I wear an umbrella hat. It's no more view obstructing that those stupid wigs, flag wavers or fans with a large bonce. If the rain scares you stay at home.
Brutalitops Norm Smith Medallist. Macpotata said:. View attachment CrowInFiji Club Legend. M Malice Brownlow Medallist. Aug 31, 24, 50, By the Gabba. I'd wear a hat as well just in case the sun comes out, maybe some sunscreen. You can never be too careful. Also consider a torch for night matches, on the way home, a street light might be out. On iPad using BigFooty.
C youngboys.. Borussia Dortmund. Pea Nut Brownlow Medallist. Just think, you can eat hot sausages in the rain. Life doesn't get better than that. Checkmypockets Draftee. Fair question, a few years ago when it rained, port supporters could duck under a tarp. Show hidden low quality content. You must log in or register to reply here.
If the customer refuses to cease smoking, event staff to advise that the customer may be asked to leave the stadium if they refuse to take corrective action. If the customer still refuses to cease smoking, event staff should seek the assistance of security who in accordance with MCG regulations will escort customer from the stadium.
If the customer has ceased smoking prior to security arriving then the customer should be observed, if possible, by both event staff and security in the event of the customer ignoring the policy again.
If necessary another item of clothing can be worn over the uniform if the staff member has a cigarette outside the Last printed May Version 2. Responsibilities The responsibility for implementing this procedure lies with the the CEO. All staff have a responsibility to ask customers to cease smoking or leave the venue as soon as they become aware of a customer smoking within the stadium. Last printed May Version 2.
It is communicated to customers via the internet, club publications and posters throughout the venue. On event days security and events staff will inform customers of these policies and when required, enforce them. The aim of this policy is to ensure that customers are encouraged to drink responsibly and staff treat all customers with respect regardless of whether they are affected by alcohol. Get a second opinion by consulting with a colleague before approaching the customer.
Spotless holds the licence for the rest of the stadium. Customer s are only allowed to be in possession of alcohol purchased from MCG licensed premises. The catering contractor must comply with the licence and any further requirements of the ground manager MCC with regard to the serving of alcohol.
This will be included as a prerequisite for any catering contract issued by the MCC. The catering contract is the responsibility of the Executive Manager Hospitality. The caterer will ensure that low and non-alcoholic drinks are available from all bars where possible.
Staff and contractors are not permitted to drink, possess, or be under the influence of alcoholic beverages or illegal drugs of any kind while on duty at the MCG. If a staff member is concerned about a certain customer they should either inform catering staff, security personnel or their supervisor whichever is the most appropriate. If a customer is unconscious make sure the customer is breathing and contact Stadium Management Centre SMC ext , or to call for St John immediately. In the event that the customer is not breathing call for assistance and commence emergency resuscitation if you are qualified to do so.
All security personnel are Level 2 first aid trained and will be able to perform or assist in this procedure. If the customer is conscious but is incoherent and appears to be significantly intoxicated that it is reasonable to assume that they cannot take responsibility for their own actions contact SMC to arrange for security personnel to attend. Security personnel will determine the best course of action for the wellbeing of the customer and other people.
All details of these instances are to be logged by security personnel. Serving staff and room host to assess mood of customers on arrival. Volume of liquor consumption in the first hour assessed by serving staff. Serving staff to advise their supervisor of any alcohol related concerns.
In suites the serving staff are to raise the issue with the suite host. The suite host may then be able to address the situation. Customer s showing signs leading to intoxication are to be offered water, soft drinks or coffee for a while until the situation is controlled.
Catering supervisor to notify room host of any ongoing issues. Incidents that may escalate are to be brought to the attention of catering contractor management and MCC Area Supervisor by catering supervisor or room host. Incidents requiring further action to be brought to the attention of Security. Situation to be managed with discretion to ensure any misbehaviour does not effect the enjoyment of the room or suite.
Prior to departing dining rooms and corporate suites customers should be encouraged to consume soft drinks, water, coffee and food where possible. Members Bars 1. Bar service staff to monitor frequent bulk purchases. Bar service staff to request proof of age where deemed necessary. Bar service staff to cease serving alcohol to customers showing signs of intoxication or are purchasing alcohol for other people who are showing signs.
Staff dealing with alcohol related incidents should consult their supervisor then MCC area supervisor whom shall attempt to move the customer to an area suitable for quiet discussion to avoid embarrassment to the customer. Staff should encourage customer to have soft drinks, water, coffee or something to eat. Bar service staff to advise the bar supervisor of any RSA concerns. Incidents that may escalate are to be brought to the attention of catering contractor management and MCC Area Supervisor by the bar supervisor.
Situation to be managed with discretion to ensure any misbehaviour does not effect the enjoyment of the bar. Retail Bars 1. Bar service staff to modify alcohol service to customers showing signs leading to intoxication. Staff dealing with alcohol related incidents should attempt to move the customer to an area suitable for quiet discussion to avoid embarrassment to the customer. Extreme behaviour may require the intervention of Police. Catering Contractor — Ensure licence requirements are met, staff are RSA trained and low alcohol and no alcohol drinks available.
Employees and contractors — arrive fit for work. Summary No person-to-person announcements will be made during events. Exceptions will be made for medical emergencies, lost children under the age of 12, lost adults with an intellectual disability or if the announcement is requested by Victoria Police. Due to the nature of the event, person-to-person announcements are more difficult during a concert, however every effort will be made to make the announcement.
Step by Step Procedures 1. Staff member asks patron the nature of the announcement. Nature of the emergency ii. Suburb in which the person to be announced resides vi. If request for announcement is taken over the telephone 1 ask person requesting announcement what action is to be taken by person to be announced 2 obtain the name of the caller 3 obtain a contact number for the caller - 9 — Customer Service.
If person has not responded to announcement within 15 minutes another announcement is to be made. Any further action to be decided on a case by case basis. Thank you. Audit Records Person to Person Announcement Record Book Responsibilities The events department is responsible to the event promoter to ensure that events on the arena are not disrupted by unnecessary announcements.
Staff making the announcement are responsible for ensuring the announcement is made during a suitable break in play or the event program. Summary Patrons are not permitted to open umbrellas anywhere within the viewing areas of the MCG whilst there is activity on the arena. Patrons are not restricted from bringing their umbrellas into the stadium.
This policy will be enforced at all events regardless of the crowd size. Event participants are excluded from this policy. Step by Step Procedures Event staff are made aware of a patron with an umbrella up whilst there is activity on the arena. Possible options are: 1.
The patron must take the umbrella down. If the patron refuses to take the umbrella down the staff member should contact their supervisor. The final action is to eject the patron from the stadium.
Responsibilities The club has a responsibility to all customers to use their best endeavours to ensure they have an unobstructed view of activity on the arena. Summary This policy details the personnel authorised to make comments to the media regarding event, emergency or venue related issues.
Staff member is approached by member of the media for a comment regarding some aspect of the stadium operation.
The CEO is responsible for deputizing other persons within the organisation to make comments to the media in his absence. As part of the Event Day Emergency Management plan the chief warden and in their absence the deputy chief warden are authorised to make comments to the media regarding an emergency. Unclaimed articles are collected by MCG security at the end of each event day.
Responsibilities Event and security staff are responsible for ensuring lost property is taken to the SMC as soon as practical.
In most instances this would be a result of a child being separated from their parent or guardian. This policy also applies to customers with an intellectual or any other impairment that impedes the person from finding their party themselves. It is important to remember that under these circumstances all parties are likely to be under a great deal of stress and will require empathy and underst and ing from staff. Step by Step Procedures Lost Person 1.
Staff member advised by a patron that they are missing one of their party. Staff member is to obtain details regarding the lost person. Staff member confirms that the person is of an age, mental or physical capacity that they are unable to look after themselves.
Information to be included:- location where they went missing, name, clothing, identifiable characteristics, age and special needs. Police also to be notified of missing person. Supervisors to discreetly advise all staff to be on the lookout for missing person as per description. If the person is not found within 1 hour and fears are held for the safety of the person, senior event manager or event day manager to confer with Police.
Found Person 1. Name b. Age c. Name of carer or guardian d. Suburb of carer or guardian e. Mobile phone or contact number of carer or guardian 3. Announcement for the carer is to be made during a suitable break in play. If person has not responded within 20 minutes another announcement is to be made.
Announcements to be made for up to 1 hour. If person is not retrieved by the time the venue is cleared of the majority of patrons then responsibility for the person is to be h and ed to the police. SMC staff are not permitted to take the person to any other location unless directed by Police. If person has not been collected when SMC closes, security personnel to collect person from SMC and take them to security office where Police will be contacted for assistance.
Police are responsible for taking charge of a lost person if they cannot be reunited with their parent, guardian or carer by event staff. Step by Step Procedures Complaints made on the day of the event.
Customer approaches staff member with a complaint. If possible ask customer to follow you to a quieter area so you can give the person your full attention. Acknowledge the customer by using eye contact, open gestures. Listen to the complaint, a. Ask questions. Repeat information. Be empathetic. Get all the facts. Try to ignore the emotion. Ciro Neviaser Explainer. Are there lockers at the MCG? Yes, we have two cloaking facilities available at the stadium - at Gate 1 and Gate 3.
Balraj Teeuwsen Explainer. Can you take water bottles into Marvel Stadium? Marvel Stadium has nine free water stations to drink from or fill up bottles. Rosetta Caminero Explainer. What beer is served at MCG? Beers and ciders. Vilius Watling Pundit. Can you take food into the Etihad Stadium? Access into the Etihad Stadium is allowed with a valid concert ticket only. Food and drink is available to buy in and around the City Square Fanzone and inside the stadium.
You cannot bring your own food and drink into the stadium. Xacobe Ingenpahs Pundit. Can you take backpacks into Marvel Stadium? In addition to Marvel Stadium's Conditions of Entry the following items are also not permitted into the venue for this event: Bags, Backpacks or Purses larger than 40cm x 40cm x 40cm, Alcoholic Beverages, Glass Bottles or other containers made of glass.
Mohtar Issartel Pundit. Is it cold in Marvel Stadium? Sureit can still be cold but you at least know you won't be sitting in the rain as the roof is sure to be closed. The atmosphere is great when the roof is closed but can seem lacking compared to the huge roar of the MCG.
Conveniently located to trans and train makes access to this stadium extremely easy. Ghada Viggiano Pundit. How much is parking at Marvel Stadium? Daily Parking. Time Cost 4. Ambra Fornier Pundit. What is the biggest stadium in the world?
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